Health & Support
Stay safe and supported during your Sri Lanka journey with Travel by Lanka Tours, where traveler wellbeing and assistance always come first.
How Can We Help You?
Tour & Booking Assistance
Get help with tour details, availability, custom itineraries, pricing, and confirmations.
Travel Information
Questions about visas, best travel seasons, local customs, or what to pack? We’ve got you covered.
Changes & Cancellations
Need to reschedule or cancel a tour? We’ll guide you through our flexible policies.
On-Tour Support
Traveling with us already? Our local team is just a call or message away for immediate assistance.
Frequently Asked Questions
Do you offer customized tours?
Yes! All our tours can be tailored to your interests, budget, and travel style.
What payment methods do you accept?
We accept secure online payments, bank transfers, and selected international payment options.
What is the best time to visit Sri Lanka?
Sri Lanka is a year-round destination, with the best travel time depending on the regions you plan to explore.
Is Sri Lanka safe for travelers?
Absolutely. Sri Lanka is a welcoming destination, and we ensure safe, reliable travel throughout your journey.
Can I get a guide who speaks my language?
Yes, multilingual guides are available on request.
How far in advance should I book my tour?
We recommend booking at least 2–4 weeks in advance to secure the best accommodations and guides, especially during peak travel seasons.
Emergency Assistance
- Police : 119
- Ambulance/ Medical Emergency : 1990
- Fire Department : 110
- Tourist Police : +94 11 242 1052
Contact Our Support Team
- Email : info@travelbylanka.com
- Phone : +94 77 857 9289
- Support Hours : 9.00 AM - 8.00 PM